ALENA CO

Our jewels are of premium quality, however, to preserve their beauty, it is recommended to avoid prolonged contact with water, beauty and cleaning products.

Wait at least 30 minutes after having perfumed yourself before putting on your jewellery.

If you use hydroalcoholic gel, remember to remove your rings and dry your fingers well before putting them back on.

When not worn, store your jewelry away from light and moisture.

Clean your jewelry with a dry, microfiber type cloth.

Taking care of your jewelry means allowing them to last over time and accompany you in your daily life for many years.

Your jewelry is guaranteed for 1 year. See our T&Cs for more information.

You have 14 days from the date of receipt of your order to request a refund or credit note (valid for 6 months).

Please send us an e-mail to specify the reason for the return ( accueil@lespetitespampilles.com ) and return your order by post with follow-up to the following address:

Les Petites Pampilles Paris
9 rue de Garches
92210 Saint-Cloud

The jewel must be new and returned in its original packaging (pouch, case...).

The refund will be made within a maximum of 14 days upon receipt of the package directly by the means of payment used during the purchase.

Your order is prepared and shipped between 2 to 3 working days maximum after receipt of payment*.

All pieces are shipped in a pretty bag or box (depending on the jewel) with the brand logo. The delivery is made with a tracking number, which will be sent to the customer by e-mail in order to follow the delivery of his order.

FRANCE

• The shipment is made by choice by letter with tracking (€3.50) or colissimo tracking against signature (8€). Shipping costs include a contribution to packaging, handling and postage.
• Free delivery from €70 by letter with tracking and from €120 by colissimo in France.
• Delivery time of the package: between 2 to 3 days.

EUROPE

• The shipment is made by letter with tracking (€6.20) or by colissimo against signature (€12.30).
• Free delivery from 90€ by letter with tracking and 160€ by colissimo.
• Delivery time of the parcel: 2 to 4 days for the letter with follow-up and 3 to 8 days for the colissimo against signature.

INTERNATIONAL :

• Mail with tracking number: 10€
  Parcel with tracking number: 20€
  Fedex or DHL: 30€
• Shipping time: From 2 to 14 days depending on shipping method

*For any delay, the customer will be informed by e-mail.

*Some products require a longer manufacturing time, in this case, this information is mentioned in the product sheet.