FAQs
Where do the raw materials used to make your jewelry come from?
The raw materials are purchased from suppliers in Paris (brass, chains, prints, primers, semi-precious stones, etc.), who themselves work with French, American, Korean or European factories.
The semi-precious stones, although purchased in France, mainly come from India, Afghanistan, Sri Lanka... France does not have or has very few mineral deposits.
We sometimes buy directly from factories in the United States (highly recognized for the quality of their brass) and a little in Korea (<-5%).
France does not have all the industries for 100% French manufacturing. We favor French sourcing when possible.
Where are your jewelry made?
Our jewelry is made in France in Paris. Prototypes, mounting, assembly, welding and gilding are thus designed in-house or outsourced to recognized Parisian workshops.
We manage the preparation and dispatch of your orders ourselves.
What are your delivery times?
The jewels being handmade creations, the packages are prepared between 24 and 48 hours after the order has been placed.
If the product is urgent, do not hesitate to let us know by e-mail: accueil@lespetitespampilles.com
For certain specific orders (personalization requiring welding and gilding in particular), this period can go up to 2 to 3 weeks.
In any case, if we exceed 48 hours, you will receive an information e-mail.
Once your order has been dispatched, the delivery times for the post office (letter with follow-up and colissimo) are:
- 2 to 3 working days for France
- 3 to 7 working days for Europe
- 5 to 10 working days for international
- During the holiday season, post office delays may be extended.
The sending is done by choice by letter with follow-up (3€50) or colissimo (8€). Free delivery by letter with tracking from 50€ and 120€ by colissimo for France. Delivery is free from 70€ in Belgium.
How to track my order ?
The delivery is made with a tracking number which will be sent to you by e-mail in order to follow the delivery of your order. To track your package, enter your tracking number on the La Poste website.
Please note that the post office does not always update the tracking information on its site during over-activity, during confinements or strikes.
We advise you to wait a maximum of 5 days (after receiving your tracking number) before contacting us to conduct an investigation (for France).
For abroad, do not hesitate to contact your postal service directly.
What is the deadline for making a return?
To find out more, consult our return policy by clicking here
You have 14 days to return your package and obtain an exchange, credit note or refund.
To obtain reimbursement for your jewellery, the latter must:
- Not having been worn (no scratches, wear, etc.).
- Be returned in their original packaging (pouches, boxes, etc.).
Personalized jewelry (specific creation) will not be exchanged or refunded and will not be eligible for a credit.
Return costs are the responsibility of the customer. It is recommended that you return your package to us with a tracking number. The brand will not be held responsible in the event of loss or theft during transport.
How should you maintain your jewelry?
To preserve the beauty of your jewelry, avoid prolonged contact with water, beauty and cleaning products. Wait at least 30 minutes after having perfumed yourself to put on your jewellery.
When not worn, remember to store your jewelry away from light and moisture.
We advise you to remove your rings before using a hydro-alcoholic solution and especially to dry your hands well before putting your jewelry back on.
Are your jewels guaranteed?
Consult our general conditions of sale to find out more
Our jewelry is guaranteed for 6 months. The warranty does not take into account abnormal or non-compliant use of the product. In this regard, the special nature of our products should be taken into account. The customer is required to take care of it, in particular by avoiding any contact with abrasive products or detergents.
Any lack of conformity must be notified to us at the following address: accueil@lespetitespampilles.com within the warranty period.
Please mention the number of your order or attach the receipt of your purchase.
The return costs will be borne by the customer and the costs of sending the repaired product will be borne by the company.
I broke a jewel, can you fix it?
We can repair our brand jewelry beyond the warranty.
For this type of request, do not hesitate to contact our customer service at the following address: accueil@lespetitespampilles.com
Please attach a photo of the jewelry to your email so that we can best assist you.
The repair as well as the shipping costs will be charged to you. An estimate will be sent to you beforehand for validation.
Do you make silver jewelry?
We do not offer silver jewelry on our site. However, if you would like one of our 10 micron silver-plated models, you can request it by contacting our customer service at this address: accueil@lespetitespampilles.com .
A quote will be sent to you for validation. The manufacturing time of the jewel can go up to one month.
What is the difference between gold jewelry and gold plated jewelry?
In the world of costume jewellery, jewels are generally gilded with fine gold or plated in gold. Sometimes we also talk about Vermeil. What is the difference ?
A gold-plated jewel is more resistant than a golden jewel because the layer of gold which covers it is more important. The quantity of gold is counted in microns. The more microns there are, the better the gilding will be and will hold over time. There is also a significant impact on the price. Unlike gilding, plating is a regulated designation. The word “Gold plated” can only be used if the jewel is covered with at least 3 microns of gold.
Plating is strongly recommended for jewelry in direct contact with the skin (necklaces, bracelets, rings, ear studs, etc.). The PH of the skin, perspiration, etc. can alter the color of the jewel more easily.
For larger earrings, a simple gilding may suffice because the jewel will not be worn constantly.
The gilding is obtained by the same process as for gold plating except that the gold layer is thinner (less than 3 microns). There is no legislation regarding gilding unlike plating . A jewel gilded with fine gold can only be covered with gold up to 0.5 microns as well as 2 microns.
It is therefore very important to ask the seller the number of microns used for the gilding of his jewellery. The more microns, the better. The standards are “1 micron” and “2 microns”. This will allow you to fully understand what you are buying and to be able to compare prices with full knowledge.
At Les Petites Pampilles, our jewelery is plated in 18k or 24k 3 micron gold. Some larger earrings are gilded with 2 micron fine gold, in order to offer you more affordable prices.
Vermeil is actually gold-plated solid silver.
The vermeil is obligatorily on a silver base which must be covered not with 3 microns but with 5 microns. (FYI, the gold plated, can be on a base of brass, Zamak...and even silver, but must be covered only 3 microns minimum). Vermeil is therefore the best quality that can be found in costume jewelry.